Prescriptions

Configure Prescription Details

Repeat Prescriptions

Please use the repeat prescription slip provided with your last prescription, indicate the items you require and return to the centre via post or hand in at the reception desk. Alternatively if you do not have a printed slip, or have lost it, please clearly write down your name, address and details of the treatment (copied from the bottle of tablets or tube of cream you require). Pre-printed slips are available at reception. If you have more than one repeat prescription please try and order items together.

Requests can either be handed in at the reception desk or sent to the practice via post, if you would like your prescription returned to your home address, please send a stamped addressed envelope with the request and allow plenty of time for the prescription to be returned to you, please ensure you mark clearly on the request that a SAE is enclosed.

Unfortunately, our online request system for re ordering repeat prescriptions (Patient Access) has been suspended due to the Practice merger of our clinical systems and will be out of use for up to 2 months. Should this be your main way of re requesting your medication we are now allowing patients to email in their request and this can be sent to northbourne.medical@nhs.net As soon as the computer systems are merged we will begin contacting existing online users by email to provide you with a new registration number (PIN). You will then need to re-register with our online service provider Patient Access. We envisage that this may take 1-2months.

We apologise for any inconvenience this has caused and we thank you for your patience.

Requests for repeat prescriptions are not taken over the telephone as this would block the telephone lines and errors can be made in verbal communication.

Collections

Please ensure you allow three complete working days before collecting your prescription, it is advisable to collect all prescriptions after 13:30. Prescriptions sent to a chemist for collection may take longer.

If you would prefer we can send your prescription direct to a nominated chemist; this again must be marked clearly on the repeat prescription request form.

Please ensure you do not leave your request to the last minute before requesting it. If the staff have to process urgent requests then this delays the normal ones.

Please do not order until you need to, precious time is spent by staff ringing patients to ascertain why they are ordering when their medication is not due.

Electronic Prescribing Service

This practice is set up for the electronic prescription service.

This means that for most patients we can send your prescription to your chosen chemist directly saving you having to come down to the surgery.

To get your prescription sent to your chosen pharmacy you will have to ask reception to sign up.

For more information please click here.

Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions
  • More information is available at NHS Choices

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.35
  • 12-month prepayment certificate (PPC): £108.10
  • 3-month PPC: £30.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.