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Covid vaccination update 22/02/2021

We wanted to provide our local community with another update on how our covid vaccination programme is going across Shoreham and Southwick.

7,438 vaccinations done to date.

We have vaccinated over 94% of all people in the top 4 priority cohorts (everyone over 70 years of age, or clinically extremely vulnerable, plus residents and staff in care homes).

The NHS is now asked to focus on people in cohort 5 (over 65 years) and cohort 6 (16-64 years with underlying health conditions which put them at higher risk).  GP surgeries have been asked to actively call in all patients in cohort 6, and patients in cohort 5 are being invited by the National Booking Service to attend one of the mass vaccination clinics, like the Brighton Centre.  This is so we do not invite the same people, as was happening previously, and it means as a system we can vaccinate both cohorts as quickly as possible – by focusing on one group each.  This does not remove patient choice – if patients aged over 65 years would prefer to attend Northbourne for their covid vaccine, please email northbourne.medical@nhs.net and put “Covid vaccine” in the subject line.  Please state the patient’s name, date of birth, and a working mobile number, and we will add you to our text booking facility once we have offered the vaccine to all patients in cohort 6.  We have over 3,500 patients in this next cohort so please be patient.

We will be phoning all 16 to 18 year olds to discuss their vaccine appointment, subject to vaccine supply, as this group cannot receive the AstraZeneca vaccine.  All patients over 18 years will receive a text from Adur Health Partnership to invite them to book their covid vaccination appointment at Northbourne Medical Centre by using the link in the text.  For those who we cannot reach by text, we will phone.  If we cannot reach you by text or phone, we will write to you.  No one will be forgotten.

Everyone over the age of 65 is eligible for the vaccine and can book their first appointment online at www.nhs.uk/covid-vaccination or by calling 119.

Our next clinics run from 8am to 8pm on Tuesday 23rd, Wednesday 24th and Thursday 25th February.  Our next vaccine delivery is scheduled for Thursday 4th March, and we are preparing to run a clinic on Saturday 6th March.

We still have no control over the number of vaccines we receive, nor the manufacturer, nor the date for them to be delivered (there is usually only 10 days notice).  What we can promise our community is that as soon as we know when we are going to receive vaccines we will get patients booked in to clinics as soon as we can.

Thank you for your continued support and patience during this time.  Together, we all play a vital part in helping to beat this virus.  Don’t forget to keep washing your hands, wearing your face covering, and keeping your distance.

Covid vaccination update 09/02/2021

We wanted to provide our local community with another update on how our covid vaccination programme is going across Shoreham and Southwick.

6,622 vaccinations done to date.

By the 15th of February we are expected to have offered the vaccine to all over 70s and clinically extremely vulnerable patients.  We have several hundred patients to book in for appointments this week and now we have our next vaccine delivery date confirmed as this Friday we are putting on our next clinic this coming Saturday, 13th February.

We have vaccinated the following in the top 4 cohorts, which the government has asked us to focus on at this time:

94.7% of the over 80s

93.9% of the over 75s

82.3% of the over 70s

91.5% of the clinically extremely vulnerable group

We are still focusing on all groups listed above, and in particular the one hundred 70 to 74 year old patients next on the list.  If you are or you know someone who is over 70 and who has not yet been vaccinated and would like to be please email northbourne.medical@nhs.net and put “Covid vaccine” in the subject line.  Please state the patient’s name, date of birth, and the best number to reach you/the patient on and we will make sure you are booked in to Saturday’s clinic.  We will call you with a time to come in to the vaccination clinic – please do not turn up without an appointment time.

The email is provided in case you are worried you have been missed, and we want to try to give patients registered with Adur Health Partnership as many access channels as we can at the moment.  If possible, please try not to phone to ask when you will receive your covid vaccine (contrary to the news) as we are trying to keep our phone lines clear for patients needing other medical attention.

Our in-house booking team will continue to work their way through all patients in the top 4 cohorts this week, whether you email or not.  We will also revisit the 'hard to reach' patients who we have been unsuccessful in contacting up until this point.

Please do share this message with others who may not have access to practice websites or social media channels.  We really do want to get these patients booked in and vaccinated this Saturday. 

Please be assured, we are working as hard as we can to vaccinate as many patients as quickly as our vaccine deliveries allow.  No one will be forgotten.  After this week, we will turn our efforts to all patients aged 65-69, and some of these patients may be invited in to Saturday's clinic via our new text booking system.  If you receive a text from "Adur Health Partnership" which displays as per the photo below, please be assured this text has been sent from the practice and is NOT a scam.  As per previous advice, please continue to be vigilant, and look after friends and family who may be worried.

Finally, you may receive an invitation to attend the mass vaccination clinic at the Brighton Centre – this option is there to provide additional choice to patients.  You are still welcome to attend Northbourne Medical Centre for your vaccine if you prefer.  Parking is free at Southlands Hospital.

AHP SMS Image

Covid vaccination update 29/01/2021

We wanted to provide our local community with another update on how our covid vaccination programme is going.

Clinics are going ahead as planned this weekend, with a further clinic planned for next Tuesday, 2 February 2021.  By the end of Tuesday, we will have vaccinated 4,800 of the most vulnerable people across Shoreham and Southwick (we cover an area of 36,000 patients), and we are on track to vaccinate everyone in the top four priority groups by the middle of next month, in line with the national target.  A reminder of these groups:

  • Priority 1 - Residents and staff in a care home for older adults
  • Priority 2 - Frontline Health and social care workers and aged 80+
  • Priority 3 - Aged 75-79
  • Priority 4 - Aged 70-74 and Clinically extremely vulnerable individuals

We have this week started vaccinating our housebound patients, in collaboration with our local community trust.  All patients who are on our housebound register have been contacted directly within the past week to see if, with additional support, they could attend a community clinic.  Some have been able to do this, and all other patients within this group are now going to be vaccinated at home.  Our clinical leads are coordinating the visiting teams and booking teams on a daily basis.  We have 240 housebound patients to get to, and we have a plan to vaccinate all by 15 February 2021.

Our progress to date:

Over 80’s (housebound numbers excluded) – we started with 2,335, and we are now down to 36 patients.  These 36 people have all been checked and double checked, and are a mixture of people who have left the practice, currently away abroad, and include 26 patients who have been written to and who we will follow up with again over next few weeks.

Over 75’s (housebound numbers excluded) – we started with 1,549, and we are now down to 39 patients.  Some of these people are either currently in hospital, or they have had a covid positive test result in the previous 4 weeks, so we will need to rebook them.  We have also sent 26 letters to patients which have not yet been responded to, and we will follow up with these patients again over the next few weeks.

High risk vulnerable patients – we started with 1,215, and are now down to 335 patients left to book.  Our in-house booking teams are working hard to reach this group as quickly as possible.

Over 70’s – we have 2,171 in this cohort, and have just starting booking these patients, with 2,103 left to go.  Our in-house booking teams are working hard to reach this group as quickly as possible.

We have said it before, and it’s worth saying it again – as a newly merged practice made up of Harbourview Healthcare, Manor Practice and Northbourne Medical Centre, we are so fortunate to have such extraordinary people in our team.  Everyone has pulled together to work extremely hard, efficiently and with good humour, and we would like to thank them all, as well as all our wonderful volunteers, for helping to make this happen.

 

Other updates and information

We are aware that some of our patients are starting to receive letters from the national vaccination booking system.  The letter invites you to book an appointment at the Brighton Centre or a local pharmacy.  Please don’t worry, our service is not affected.  Patients have a choice where they receive their vaccination – at our service or at a larger vaccination centre like the Brighton Centre.  Our team will contact you directly to arrange an appointment at our vaccination service.

Appointments for the larger vaccination centres and pharmacies are available through the national booking system set out in the letter – either online or by phone.  Patients can either follow the details in the letter to book at one of those services, or wait for our booking team to make contact directly within the next two weeks to arrange an appointment at Northbourne Medical Centre.

Please be on your guard against fraudulent text and email messages as new scams are being sent to patients.  People are receiving a text or email notification of their ‘vaccination appointment’ and are being asked to confirm it by clicking on a link.  Please follow the advice below.

  • The COVID-19 vaccination is ONLY available from the NHS and it is FREE – you will never be asked to pay for it or give your bank details.
  • If you receive a call you believe to be fraudulent, hang up.
  • If you receive a text or email that you believe to be fraudulent please delete it. Please be assured that if you don’t respond because you are worried and it is a genuine text or email, you will remain on the vaccination list and be contacted again
  • If you believe you have been the victim of fraud or identity theft you should report this directly to Action Fraud on 0300 123 2040. Where the victim is vulnerable, report it to Sussex Police online or by calling 101.

Covid vaccination update 21/01/2021

We wanted to let our local community know how our covid vaccination programme is going.

We are part of the Wave 5 group of GP surgeries who have started offering covid vaccinations.  Since our first delivery at the beginning of January we have vaccinated over 2,500 people across Shoreham and Southwick (we cover an area of 36,000 patients).  We are receiving weekly deliveries, but not on the same day and the number of vaccines (and manufacturer) does vary from week to week.  We have no control over this, and often have only a few days notice to book in hundreds of patients in to our clinics.  We are being careful to ensure social distancing for all our patients and staff, and our clinics often run from 8am until 8pm, and over weekends.

We now have a dedicated in-house bookings team, and we will phone you as soon as we have a delivery of vaccines and can offer you an appointment.

We are vaccinating patients in strict priority order, following advice from the Joint Committee on Vaccination and Immunisation.  We have vaccinated almost all over 80 year olds who are not housebound (there is a separate service for housebound patients, which is supposed to be delivered by our local community trust – we are following up regularly with them regarding their plans and time scale for vaccination for our housebound patients).  We have also vaccinated 400 care home patients and staff and all of our own staff.  All other local health and social care workers are now invited to book a vaccination at one of the hospital-based vaccination sites across Sussex: https://www.sussexhealthandcare.uk/keepsussexsafe/sussex-covid-19-vaccination-programme/workforcevax/ (don’t forget your ID!).

The next group of patients who can expect a phone call from us will be aged over 75, and then we will move on to the over 70s and those who are in the clinical extremely vulnerable category.  We are working really hard to get to you as quickly as we can, and we will be sure no one gets forgotten (even if you rarely come in to the practice usually).  We will keep trying any remaining patients who are over 80 who may have missed calls, or if there has been any confusion at the time of call, we will call again.

We are running a clinic on Saturday 23rd January, and more clinics on Friday 29th, Saturday 30th, Sunday 31st January, and Tuesday 2nd February 2021, and by the end of these dates we should have vaccinated another 2,000 patients.

As a newly merged practice made up of Harbourview Healthcare, Manor Practice and Northbourne Medical Centre, we are so proud how our teams have come together quickly to be able to support the vaccination programme.  In fact, we are ahead of the national picture due to the hard work of our staff in settling this up as soon as possible.  And we must offer very big thanks to all our volunteers who have helped.  It really has been a team effort and we have been overwhelmed by the lovely messages of support from our local community.

Together, we all play a vital part in helping to beat this virus.  Don’t forget to keep washing your hands, wearing your face covering, and keeping a safe distance.

Covid vaccination update 05/01/2021

We are delighted to announce we will begin our covid vaccination programme this week, focusing on the most vulnerable patients in our community initially.  We have 1375 vaccines due to arrive on Thursday, with clinics running all day on Friday, Saturday and Sunday.  Clinics are strictly by appointment only, and appointments are being offered to patients in strict clinical priority order.

 

Our central booking team (IPC) will contact patients to book their covid vaccine appointment on behalf of the practice.  There is no need for patients to contact the practice.  We kindly ask that our patients refrain from calling us to request a vaccination, as these additional vaccine enquiries are making our phone lines exceptionally busy and are causing longer wait times for patients wishing to book appointments.  The booking team will contact you as soon as vaccines become available.

 

Please note, the practice has no control over delivery dates of vaccines, manufacturer of vaccine, nor vaccine numbers.  With that in mind, our covid vaccination clinics may be arranged at short notice, and may run from 8am until 8pm (as we must ensure social distancing for patients and staff and have a very short timescale to use vaccines up by).

 

We thank you all for your patience and understanding.   We look forward to playing our part in helping to beat this virus.

 

Statement by Northbourne Medical Centre regarding our phones – December 2020

We are aware of the struggles patients have had in getting through on the phone in the past few weeks, and we wanted to share with you this statement – please click here

Phlebotomy Temporarily Closed

Due to unforeseen circumstances, the Phlebotomy (Blood Test) service at Southlands Hospital will remain closed until Tuesday 29th December.

An alternative walk-in service is available at Worthing Hospital between 08:30 and 16:45 on the dates below, however due to increased demand, you may have to wait longer than usual.

17th & 18th December
21st, 22nd, 23rd & 24th December

Please accept our sincere apologies for the disruption and inconvenience this has caused.

Patient Participation Group

Shoreham and Southwick Surgery Merger Information

 

Merger Information - Easy-Read

 

Letter to Patients 

 

    FAQs Patient Comms